Features and bugs

A list of features to be launched, and known bugs
Written by Chris Barley
Updated 6 months ago

We hope you find our WhatsApp Early User service useful for reaching out to your clients and customers.

There are still some features that we're working on, and which we hope to make available very soon.

Features not yet available:

1. Reply to a message with the sender's original message

2. Access to message templates by agents (presently limited to Admins)

3. Sending messages to tagged groups of contacts

4. Adding a video header to a message template

5. Previews of doc(x) and xls(x) attachments sent from a customer

6. Sending location pin

List of bugs that we're working on:

New features we're working on:

1. Auto assignment of conversations

2. Enhancements to dashboard reporting

3. Image library

4. Integration of WhatsApp message template creation and editing in Converso

5. Team chat

6. Assignment to teams



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