The easiest way to raise a support ticket whilst you are logged in (or to leave a comment or ask a question) is via the feedback button on the top right hand corner of the app:

Follow the instructions to submit a fault report, where you can also attach a screenshot or video explaining the issue in more detail. These also attach console logs that can be used by Support to identify the issue in more detail.

You can also contact support at support@converso.io, or via WhatsApp or text on 07451 282800.